Terms & Conditions
Welcome to Eera Jewellery. These Terms & Conditions govern your use of our website, products, and services. By accessing, browsing, or placing an order through our website, you agree to comply with and be bound by the terms outlined below. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.
1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. Your continued use of the website constitutes acceptance of these Terms & Conditions and any future modifications.
2. Company Information
Eera Jewellery is an online platform dedicated to offering premium jewellery products and related accessories. Throughout these Terms & Conditions, the terms "we," "our," and "us" refer to Eera Jewellery, while "you" and "your" refer to the user, customer, or visitor accessing our website.
3. Product Information
We strive to ensure that all product descriptions, specifications, images, and pricing information displayed on our website are accurate and up to date. However, slight variations in color, texture, size, weight, or appearance may occur due to photography, lighting conditions, monitor settings, or handcrafted production processes.
Product images are for illustrative purposes only and may not represent the exact appearance of the delivered product. Such variations shall not be considered defects and do not constitute grounds for returns or refunds unless otherwise specified.
4. Pricing and Payments
All prices displayed on the website are listed in the applicable currency and may be subject to taxes, shipping charges, and other applicable fees. We reserve the right to modify product prices at any time without prior notice.
Payments must be completed using approved payment methods available on the website. Orders will only be processed after successful payment authorization and verification.
5. Order Acceptance
Placement of an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our sole discretion for reasons including but not limited to product availability, suspected fraud, pricing errors, technical issues, or violation of these Terms & Conditions.
6. Order Cancellation
Orders may only be cancelled before processing or shipment. Once an order has been dispatched, cancellation requests may not be accepted. Refund eligibility, if applicable, will be determined according to our policies.
7. Shipping and Delivery
We aim to process and dispatch orders within reasonable timeframes. Delivery timelines are estimates and may vary depending on courier services, geographic location, weather conditions, public holidays, customs clearance, or unforeseen circumstances.
We shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
8. No Return and Refund Policy
All purchases are subject to our Return and Refund Policy. Customers are advised to carefully review product details before placing an order. Certain products may not be eligible for return, exchange, or refund unless received damaged or defective.
9. Intellectual Property Rights
All content available on this website, including but not limited to logos, trademarks, product images, graphics, designs, text, videos, software, and website layouts, is the exclusive property of Eera Jewellery or its licensors and is protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, modification, copying, publication, or commercial use of any content from this website is strictly prohibited without prior written consent.
10. User Responsibilities
Users agree not to:
- Provide false or misleading information.
- Use the website for unlawful purposes.
- Attempt unauthorized access to website systems.
- Upload malicious software, viruses, or harmful code.
- Interfere with website functionality or security.
- Violate any applicable laws or regulations.
11. Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account. We recommend using strong passwords and notifying us immediately of any unauthorized access.
12. Promotional Offers
Promotional offers, discounts, coupon codes, and special campaigns are subject to specific terms and availability. We reserve the right to modify, suspend, or terminate promotions without prior notice.
13. Third-Party Links
Our website may contain links to third-party websites for convenience or informational purposes. We are not responsible for the content, policies, security, or practices of such third-party websites.
14. Limitation of Liability
To the maximum extent permitted by law, Eera Jewellery shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of or inability to use the website, products, or services.
Our total liability for any claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
15. Disclaimer of Warranties
The website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not guarantee uninterrupted access, error-free operation, or complete accuracy of website content.
16. Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection, processing, and use of information as described in our Privacy Policy.
17. Force Majeure
We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, pandemics, transportation disruptions, cyber-attacks, or technical failures.
18. Indemnification
You agree to indemnify and hold harmless Eera Jewellery, its owners, employees, affiliates, partners, and service providers from any claims, liabilities, damages, expenses, or legal costs arising from your misuse of the website or violation of these Terms & Conditions.
19. Modification of Terms
We reserve the right to update, revise, or modify these Terms & Conditions at any time without prior notice. Updated terms will become effective immediately upon publication on the website.
20. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Eera Jewellery operates. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts.
21. Contact Information
For questions regarding these Terms & Conditions, product inquiries, orders, or support requests, customers may contact our customer service team through the contact details provided on the website.
